🔹 Trading
1. What is crypto trading?
Crypto trading means buying and selling digital currencies for profit.
2. How do I place a trade?
Select Buy/Sell, enter amount, and confirm.
3. What is spot trading?
Spot trading lets you buy crypto at the current market price.
4. What are futures trades?
Futures let you use leverage to increase profit or loss.
5. What is leverage?
Leverage multiplies your trade size (e.g., 10x, 20x).
6. What is liquidation?
Your trade closes when your margin becomes too low.
7. What is Take Profit (TP)?
TP automatically closes your trade in profit.
8. What is Stop Loss (SL)?
SL closes your trade automatically to prevent bigger loss.
9. Why is my order delayed?
High market volatility or server load may cause delay.
10. Is crypto trading 24/7?
Yes, crypto never sleeps.
11. Why did my trade auto-close?
SL or liquidation level was hit.
12. What is margin?
Margin is the money required to open a leveraged position.
13. What is PnL?
PnL stands for Profit and Loss.
14. Why does chart move fast?
Crypto markets are highly volatile.
15. Can I trade on mobile?
Yes, the platform is fully mobile-friendly.
16. Where is trade history?
In the “My Trades” section.
17. Why is my PnL negative?
Trading fees or early volatility show negative PnL.
18. Why didn't TP/SL trigger?
Market may not have hit your exact target.
19. Can I cancel a trade?
You can only close active trades.
20. Is trading safe?
Trading involves risk. Only invest money you can afford to lose.
🔹 Deposit
21. How do I deposit?
Copy wallet address → send crypto → wait for confirmations.
22. How long do deposits take?
Usually 1–10 minutes.
23. Which networks are supported?
TRC20, BEP20, and ERC20.
24. Can I deposit from Binance?
Yes, deposits from all exchanges are supported.
25. What if I deposit to wrong network?
Wrong network deposits are usually unrecoverable.
26. Why is my deposit pending?
Blockchain confirmations are required.
27. Is there a minimum deposit?
Yes, minimum amount is shown before deposit.
28. Why is balance not updated?
The chain may still be confirming the transaction.
29. Can I cancel a deposit?
No, blockchain transactions cannot be reversed.
30. Are there deposit fees?
We do not charge deposit fees.
🔹 Withdrawal
31. How do I withdraw?
Enter address → choose network → confirm.
32. Withdrawal time?
1–30 minutes depending on network.
33. Why is withdrawal pending?
Security checks or review holds.
34. Is there a withdrawal fee?
Network fee is shown before confirmation.
35. Why was withdrawal rejected?
Wrong address, incorrect network, or insufficient funds.
36. Can I cancel withdrawal?
Only if still pending.
37. What wallets do you support?
All major wallets: Binance, Coinbase, Trust Wallet.
38. Why is the address invalid?
Make sure network type matches address (TRC20/BEP20/ERC20).
39. Is KYC required for withdrawal?
Yes, for security reasons.
40. Can I withdraw anytime?
Yes, withdrawals work 24/7.
🔹 KYC & Account
41. What is KYC?
Identity verification for compliance.
42. Why is KYC needed?
To avoid fraud and protect your account.
43. KYC time?
1–30 minutes normally.
44. Why was my KYC rejected?
Blurry or mismatched documents.
45. Required documents?
National ID, passport, or driving license.
46. Why is my account restricted?
Suspicious activity or incomplete KYC.
47. How to change password?
Go to Settings → Security → Change password.
48. Forgot password?
Use the “Forgot Password” option.
49. Can I change my email?
Yes, but verification is required.
50. How to contact support?
Submit a ticket from the Support page.